Service Disclaimer
At Bright Cleaning Solutions, your satisfaction is our top priority. We strive to provide the best home care and go the extra mile to deliver a professional cleaning service that exceeds your expectations. To ensure a seamless experience, please take note of the following information:
- Stain Removal: While we make every effort to remove stains, please understand that we cannot guarantee the removal of stains caused by hard water build-up, rust, mildew, or lack of maintenance.
- Clutter-Free Areas: To provide efficient cleaning, we kindly request that all areas to be cleaned are free of clutter. This allows our team to focus on delivering the best results.
- Fireplace Usage: Fireplaces must be unused for a minimum of 72 hours prior to cleaning to ensure safety during the cleaning process.
- Special Care Requirements: Please inform us in advance of any items or surfaces in your home that require special care, so we can address them appropriately.
- Damage Responsibility: We are not responsible for any damage resulting from the fault or improper installation of any items in your home.
- Surface Assumptions: We assume that all surfaces, such as marble, granite, hardwood floors, etc., are sealed and ready for cleaning without causing harm.
- Furniture Protection: If you have furniture placed on wood floors, we assume that proper protection is in place to prevent any damage during the cleaning process.
Notice:
- Window and Blind Cleaning: We clean windows and blinds that can be reached with a 3-step ladder for safety reasons.
- Exclusive Cleaning Focus: To ensure safety and avoid any interruptions, we kindly request that no other jobs be conducted while we are cleaning your home.
- Estimate Accuracy: The presence of other workers or excessive people in the house might affect the accuracy of our estimate.
- Additional Work Impact: If other work is being performed in your house while our team is cleaning, it may affect the cost and time needed to complete the cleaning to your satisfaction.
- Furniture Movement: We do not move heavy furniture during the cleaning process.
For further details and limitations, please refer to our Terms of Service.
Open Communication:
Bright Cleaning Solutions is a local company that values word-of-mouth recommendations. If you have any concerns or questions regarding the service disclaimer or your house cleaning experience, please communicate with us openly. We strive to ensure your experience is exceptional, and your feedback helps us improve our services.
If you have any additional questions or require further assistance, please don’t hesitate to reach out to us today!