What area do you service?
We service all SEA TO SKY CORRIDOR. (From West Vancouver to Pemberton)
Are you Insured & Bonded?
Yes, we are Insured, Bonded & Certified
Do your cleaners speak English?
Yes, our cleaners speak English.
What if I am not happy with the job?
We encourage you not to keep it to yourself! call our customer service immediately to let us know of the problem.
Can I tip the cleaner?
Yes, you can if you are pleased with his or her job.
Do you provide the cleaning supplies?
When it comes to supplies, there are two options:
1. Customer can provide their own cleaning supplies.
2. This is the best option; we will bring all the solutions and top of the line equipment. All you have to do is open your door for us. You can choose if we go ecofriendly 100 percent or hypoallergenic or regular heavy-duty used chemicals depending of the areas we can use or not
What if I have Pets?
Bright is pet friendly. However, we prefer you to mention this to us during the booking process so we can be prepare to serve you better. We strongly suggest to customers with pets to be present at home at the arrival of our cleaners. Or to take the pets outside for noise of the equipment and opening and closing of the doors.
What type of Payment do you accept?
We accept Cash, Credit Cards, Checks, PayPal (There will be a charge of $30.00 for any returned check).
Will I get the same cleaner all the time?
We always try to provide our customers with the same cleaner, unless your cleaner is on vacation. A replacement will be immediately assigned with your approval.
Can I reschedule or cancel my appointment?
Yes, customer can reschedule or cancel within at least 72hrs notice. Any last-minute cancellation is subject to $80.00 charge.
Do you do laundry?
Yes, we do laundry only as a courtesy to our customers, however we are not responsible to any damage that might occur. Please note that we extend this courtesy only if the washing equipment’s is in your apartment or in the building. And with extra charge
Will I be reimbursed if anything in my office or house is damaged by your cleaner?
Yes. Only after evaluating the claim and it is determined that we are responsible for the damage
Do I have to be home before, during and after the cleaning?
For new customers, we strongly recommend you to be present when BRIGHT arrives. However, it is not necessary to stay home during the cleaning. We advise that you should be there when cleaning is completed to ensure your satisfaction and to sign our release form. We need access codes or information of the keys to be found, alarm codes etc., in case you are not at the place